Effective Communication Series

“Knowing what makes people tick helps managers' communication skills.”

“Effective Communication for Leaders at all Levels”

Through the study of the DISC personality profile, course participants will learn their own natural and adapted personality styles.  After completion of personality assessment and study of all four styles (Dominant, Influencing, Compliant, Stable) participants will complete interactive assignments. Classroom activities will lead to a better understanding of effective communication strategies with other personality styles. This course is a must for all organizations looking to better their internal and external communications!

Steps to this course include:

• Conducting an organizational needs assessment.
• Administering the personality assessment for each course participant.
• Reviewing assessment results with each participant (whole class or individually).
• Completion of interactive lessons in classroom for understanding all personality styles.
• Completion of communication enhancement exercises in class.

Additional follow up consulting, coaching or coursework may be added to this basic course if requested and for additional fees.

Course length:  3-6 hours         

"Communication is the GOAL!  Know Your Audience and Your Message!"

This course is a must for sales people, but is also beneficial to anyone wanting to get their point across, understood, and/or agreed upon.  We all complete dozens of presentations everyday, via the telephone, computer, meetings, family or spousal interaction, dialogue with co-workers or fellow volunteers and so on.

Participants will:  identify and define their message, analyze their audience (from 1 to 1000 listeners) by investigating various factors (mood, culture, reason for attending/listening, etc.) before they present, assess their audience during the introduction of their presentation, utilize strategies to customize the message based on audience feedback, learn how to anticipate objections and edit their presentation, and also, know the steps of self evaluation after the presentation.  

This course is based on the book “Life is a Series of Presentations” by Tony Jeary.  Course length:  3-6 hours

“Celebrate Diversity!”

Age, education, life experiences and the constantly changing and readily available information technology impact team results and the bottom line! Course participants will interactively review: behaviors and habits linked to personality styles, age, gender, culture, region and industry and identify how these differences can help or hinder communications and organizational performance. Participants will then learn how to recognize “Proversity” characteristics as a more positive way of defining strengths and weaknesses within a department, group or entire organization.

Lead your team to a higher level of success through an understanding of their individual efforts, the overall team goal, their overwhelming number of similarities and how their differences count!

Course length:  3 hours minimum/ 6 hours maximum

*Additional consulting fees will be assessed for pre-course development.  This course is a perfect partner to personality assessment (DiSC) for each participant.  *New addition to the course:  Interactive Team Role Play (2-3 hours w/minimum 12 people)

“Interpersonal Skills and Customer Service ”

Interaction with customers from all walks of life requires a variety of skills!

Participants will review body language, tone of voice, personality types and “on the spot” temperament/attitude of those they are serving (both face to face and over the phone).  Participants will learn the most appropriate means of communicating with a variety of customers, and, will gain confidence in defining customer needs and solutions to those needs. 

Course length:  3-12 hours (including pre-course work)   

May be combined with personality or behavior assessment at a per student test charge.

*A business model review and employee survey will be conducted prior to course delivery for specific industry/business training needs.   Fee to be negotiated.

“Leading Bold Change in Any Organization”

This is a training course for ALL organizations looking to develop leaders at multiple levels!  As the world changes faster than ever, social, business, and educational organizations need to stay abreast of changes affecting them.  More importantly, organizations must anticipate the need for change and understand the steps to successfully implement a change so as not to be left behind.

Participants in this course learn the 8 step change process via a light-hearted fable.  Readers/participants readily identify with the recognizable characters and have fun understanding the reasons for change and the steps toward change.  Change is stressful, yet through the use of simple language and humor, the training experience is a positive one!  Participants will apply the 8 steps of change to an identified need in their organization.  At course conclusion participants will have a defined “Action Plan” for change implementation.  Post course follow-up consultation recommended.

Course length:  3,6 or 8 hours               Perfect Partner to this Course:  DISC Assessment

"Building a Well Oiled Machine– Pre Employment Assessment & Evaluation"

Through the utilization of the DISC personality profile, recruiters and hiring authorities will identify strengths necessary for a variety of job descriptions with the goal of more successfully filling new hire positions.  Participants will study personality styles with a focus on strengths and weaknesses of those styles and the need for balance of personalities among supervisors and their direct reports.  (This course can be combined with “Effective Communication for Leaders at Levels” with specific communication strategies for management/supervisors).

Course Length:  3 hours.    Personality profiles available for re-order for future hiring through GEE-Force

"Mission Discovery"

Sales people with the right questions and perceptive hearing are usually at the top of the ladder of success!  This interactive course focuses on the Q & A part of the sales call.  Participants will:  review, discuss, develop sales call interviews and surveys, identify key words that signal the “real need,” informally assess personality type of the customer, review and rehearse a variety of ways of getting to the decision maker, asking for the business, surveying for satisfaction.

Other areas for consultation and training

Creating/Maintaining Bonds in the Workplace

Building and Maintaining Relationships in Business

Reward and Retention